mast04

Quality & Service

Quality & Service Game

This game enables a group to address factors within the organization that influence the attainment of standards of excellence.

SAMPLE CARDS

TELL:

Light-hearted:

Tell the group what you think could be done in less time.

Serious:

Tell the group how you feel about other people pointing out defects in your work.

In-depth:

Tell the group who and what makes it difficult to provide "on time" results to internal customers.

ASK:

Light-hearted:

Ask the group whether they think you feel free to take risks in your work.

Serious:

Ask the group what they think makes it difficult for you to achieve continuous improvement in your work.

In-depth:

Ask the group what value-adding contribution they think your job makes to the organization.

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mallonbtm11

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